Shipping & Delivery
Q1: Do you offer delivery in Dubai and the UAE?
Yes, we do deliveries in Dubai and all Emirates, with orders sent from our Dubai warehouse.
Q2: How long does delivery take in Dubai?
Most orders are given within 1-3 commercial days in Dubai.
Q3: Can I get the delivery on the same day?
Yes, same-day delivery is available in selected Dubai areas for orders before 12 PM.
Q4: What is the cost of delivery?
Delivery in Dubai is free for orders over AED [x]. A small fee may apply outside Dubai.
Q5: Will I be able to track my order?
Yes, you will receive a tracking number via SMS/email.
Q6: Do you deliver in freezone areas?
Yes, but some freezone areas may need clearance or extra fees.
Q7: Do you deliver on Fridays or holidays?
Delivery is scheduled Sunday–Friday. Special requests may be allowed.
Q8: Can I pick up my order?
Yes, choose self-pickup for collecting from our Dubai warehouse.
Q9: Do you offer international delivery?
Currently, we deliver only within the UAE.
Q10: Can I schedule my delivery time?
Yes, preferred delivery slots may be arranged in Dubai.
Q11: What happens if I am unavailable?
Courier will contact you and reschedule for the next working day.
Prices & Payment
Q12: Are prices including VAT?
Yes, all listed prices include 5% UAE VAT.
Q13: What payment methods do you accept?
Visa, MasterCard, Amex, Apple Pay, Google Pay & COD.
Q14: Is there a COD fee?
Yes, a small fee may apply.
Q15: Do you offer installment plans?
Yes, selected banks support 0% installment plans.
Q16: Do you run sales or campaigns?
Yes, we regularly run offers and discounts.
Q17: Bulk order pricing?
Email support@thedetailempire.com for wholesale offers.
Q18: Are your prices competitive?
Yes, contact us for large-order pricing.
Q19: Any hidden fees?
No hidden fees; only the final checkout amount applies.
Q20: Do you issue VAT invoices?
Yes, we issue UAE-VAT-compliant invoices.
Product Use & Support
Q21: Are your products suitable for UAE heat and sand?
Yes, all products are selected for extreme UAE weather.
Q22: Do products come with instructions?
Yes, and tutorials are available on YouTube.
Q23: Are they beginner-friendly?
Absolutely, we offer both pro-grade & DIY products.
Q24: Do you offer training or demo?
Yes, workshops and demos are available.
Q25: Are your products safe for all cars?
Yes, suitable for all makes, including luxury cars.
Q26: Do you sell genuine brands?
We only sell 100% authentic products.
Q27: Can I get product help?
Yes, WhatsApp or Live Chat support is available.
Q28: Do coatings/films have warranty?
Yes, warranty varies by brand & product.
Q29: Are your products eco-friendly?
Many are non-toxic, biodegradable, and eco-friendly.
Q30: Do you offer product samples?
Samples available for selected items.
Q31: Are the products suitable for bikes?
Yes, our products work for two-wheelers as well.
Returns & Refunds
Q32: What is your return policy?
Returns accepted within 7 days if unused.
Q33: How do I return a product?
Contact support for pickup or drop-off.
Q34: Do you offer exchange?
Yes, for items of equal or higher value.
Q35: Refund timeline?
Processed within 7–10 business days.
Q36: Damaged or incomplete orders?
Report within 24–48 hours for replacement.
Q37: Is return free?
Free in Dubai; charges may apply in other Emirates.
Q38: COD refund?
Refunded to your UAE bank account.
Q39: Can I return opened products?
Only sealed, unused products accepted.
Q40: Can I cancel after ordering?
Yes, before shipment; else return under 7-day policy.
Help & Customer Support
Q41: How can I contact you?
WhatsApp, Email, and Live Chat during business hours.
Q42: What are your support hours?
Sunday–Friday, 10 AM–8 PM (Dubai Time).
Q43: Do you have a store in Dubai?
Yes, visit our showrooms.
Q44: Do you offer after-sales support?
Yes, complete product & service support.
Q45: Do you offer car detailing?
Yes, professional detailing in Dubai.
Q46: Business or fleet packages?
Yes, customised solutions for companies.
Q47: Technical advice before buying?
Yes, our experts can guide you.
Q48: Installation support for PPF/coating?
Yes, available at our detailing studio.
General
Q49: Are products authentic?
Yes, we are authorised distributors.
Q50: Is my information secure?
Yes, we follow strict data security protocols.
Q51: Do you offer gift cards?
Yes, digital gift cards available.
Q52: Do you offer loyalty program?
Yes, earn points on every purchase.
Q53: Do you sell outside automotive care?
No, we focus on car care products only.
Q54: Can I join monthly subscriptions?
Yes, for essentials like shampoo & cleaners.
Q55: Is your website available in Arabic?
Currently English; support offers Arabic too.
Q56: Seasonal care bundles?
Yes, summer and winter bundles available.
Q57: Do you work with influencers?
Yes, reach out if you want to collaborate.
Q58: Do you work with influencers?
Yes, reach out if you want to collaborate.